Frequently Asked Questions
Everything you need to know about your Bprimal shopping experience.
How do I determine the correct size for my order?
We provide a comprehensive sizing guide on every product page. We recommend measuring your foot length and comparing it to our brand-specific charts to ensure the perfect anatomical fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. If your footwear doesn't fit perfectly, you can initiate an exchange or request a full refund via our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products sustainably sourced?
Yes, Bprimal is committed to ethical fashion. We prioritize working with manufacturers who use sustainable materials and ensure fair labor practices throughout the supply chain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna for your convenience.
Do you ship internationally?
We currently ship to select countries worldwide. International shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.